Telstra Online Essentials – Frequently Asked Question

Who is eligible?
All current MEA Accredited Members with a business entity and ABN. There is no cost to participate.

Do I have to pay for this offer?
No. Master Electricians is providing the Telstra Online Essentials Presence offer free of charge to Accredited members.

What is included in the offer?
A Telstra Online Essentials Presence Plan for the duration of your Accredited membership or until June 17 2020, whichever occurs earliest.

This plan includes:
• Single-page, mobile-friendly website (including two quality stock images for your site)
• ‘Google My Business’ listing
• Your own Sub-domain name (
• Local support via Livechat and email
• Traffic and visitor analytics and reports
• Editor tool for ongoing maintenance

Full terms and conditions are available in the Telstra Online Essentials section of Our Customer Terms at

What will my website look like?
Choose from a range of templates which are both mobile- and desktop-friendly. You will have a single page website and your own domain name.

Can I get extra pages on my single page website?

You will need to upgrade to either the Small, Medium or Large Telstra Online Essential plans to get extra pages, at your cost. The Small plan starts with 3 pages and the Large with 6 pages. You can add multiple pages as required.
What do I need to do to obtain my website?

Ring Master Electricians on 1300 889 198 or email to tell us you want in. Telstra’s Concierge Service will then email you with instructions to register and get set up. This self-serve registration and set-up is quick and easy and is done all online.

Can I take up this offer without taking up the Telstra Trades Assist and the CUBE offers for Accredited Members?
Absolutely. We seek to add value for each Member, via the offering/s which best suit your needs at any given moment in your journey. You decide which service/s are worthwhile for you and your business.

Do I have to take up the offer immediately?
It’s up to you when you choose to take up this Telstra Online Essentials Presence Plan offer. We encourage you to take advantage of our new offerings as soon as possible, given there is no extra cost.

I already have a website. Should I use Online Essentials as well / instead?
If you are happy with the look and feel of your existing website, and it is easy to administer, you may wish to continue using that. Having two websites for the one business will generally lead to confusion.

If your existing website setup is sub-optimal, you should compare it with Telstra Online Essentials. Alternatively, we are happy to help with this decision, give us a call.

Telstra Online Essentials advertises an ‘Online Marketing’ offering, for an additional fee. Is access to this included in my MEA Accredited Membership?
This is not currently included in your MEA Accredited Membership, however we plan to offer online marketing assistance in the near future. Please contact us if you have any queries, or let us know what assistance you seek, so we can ensure our offering adds value. If you wish to upgrade your Online Essentials subscription in the meantime, you can do so via contacting Online Essentials support on 1300 800 966.

What happens if I take up this offer and then cancel my Accredited membership? Can I keep my website, using Telstra Online Essentials Presence Plan?
No, the page and its contents will be deleted and the domain will be released. Your Google My Business service will be unaffected. You can subscribe to any other Telstra Online Essentials plan in market.