As communities across North Queensland begin the process of recovery following recent flooding, electricians are playing a vital role in getting homes and businesses safely reconnected to the power network.
MEA encourages members working in flood-affected areas to familiarise themselves with Ergon Energy’s reconnection process to help customers get back on supply as quickly and safely as possible.
Clear communication with customers about which pathway applies to their situation will go a long way in reducing delays and confusion during what is already a stressful time.
Depending on whether an Ergon Energy crew has already attended the property, there are two ways the reconnection process works:
1. If an Ergon Energy crew has already visited the property
If an Ergon Energy Network crew have left an Electricity Defect Report at site, a licensed Electrical Contractor (EC) can fill in and sign the required fields at the bottom of the report once repairs have been completed. The signed form is to be left onsite, and a phone call is to be made to our Faults team on 13 22 96 to arrange reconnection.
2. If an Ergon Energy crew has not yet attended
If the customer has engaged an EC pre-emptively as they’ve experienced inundation, flooding or damage and our crew are yet to attend, the EC can complete a Certificate of Test and Compliance, leave the signed certificate onsite and phone our Faults team on 13 22 96 to arrange reconnection.
For further detailed instructions, visit Ergon Energy’s dedicated reconnection page:
