We’ve enhanced our login process. Now, when you log in, you will be able to access the member portal directly from the new secondary menu header.
New member portal user experience
As part of our new strategic solutions upgrade we have enhanced our login processes and systems to provide better services and support to our customers, you may notice some small changes to how you usually login to our systems, for an overview on all the changes please read here.
System Maintenance
We’re busy making improvements to our online services to improve your member experience . As a result, access is currently unavailable due to this planned system maintenance Monday 3 March,2025.
We apologise for any inconvenience this may cause.
Sign In Upgrade
Sign In UpgradeWade Hextell2025-03-04T12:04:24+10:00
Your New Member Portal Experience Awaits
Built to provide you with a seamless, more intuitive experience. It’s packed with great enhancements, making it easier than ever for you to manage your membership.
What’s New?
• Enhanced ability to update your billing information. • Quick access via a simplified sign-in process. • Transparent visibility of your subscription details. • Enhanced staff management tools for business accounts. • Ongoing access to exclusive Member Benefits.
Contents
First Steps
You will recieve an email from our security system titled “a new security system has been enabled for you” (see below).
IMPORTANT NOTE: This step must be completed before you can access any of the systems you are used to accessing, such as Safety, Standards or our Learning content. Please contact us if you have any issues with this step.
This email will come from our mailserver xecurify.com
Member Portal Changes
Our wonderful new Portal Experience will allow you to perform the following tasks with ease:
Update your billing information.
Change your sign in password.
View your subscription details.
Manage your staff access.
Access our broad range of Member Benefits.
How can you access the NEW member portal? You will find the link to the Member Portal on the MEA website after you have logged in here:
NEW Member Portal:
Payment Record Changes
You will notice some changes to your payment information on your Bank/Credit Card statements. It will now show on your statements as:
“WWW.MASTERELECTRICIANS”
NEW Standards Page
We’ve redesigned our Standards experience, so that users who are logged into the website can access our great library of Electrial Standards from the website now, check it out COMING SOON.
FAQs
Will my payment method change with the new CRM?
If you are currently paying via Direct Debit, please note that your payment mandate will be transitioning from Bendigo Bank to Stripe. You will receive an email from Stripe shortly confirming that your new payment mandate has been successfully activated. This change ensures a seamless and secure payment experience moving forward. If you have any questions or concerns, feel free to reach out to our support team.
What if I can’t find the email about setting up my profile?
Check your junk folder and the “other” folder (Microsoft Outlook users)
I can’t login, what do I do?
Have you completed the “First Step” to setup your new Security profile, this recreates your new password in our new Security system so that you can login to our systems such as the Website, Safety, Standards and our great Learning Content.
Support
You can email our amazing Member Service team here
BECS Direct Debit users must display the following terms when collecting a Direct Debit Request (DDR). For your convenience, this agreement is also provided in Markdown format.
Service Agreement
By agreeing to the Direct Debit Request you authorise Stripe to arrange for funds to be debited from your nominated financial institution account (the “nominated account”). Stripe is acting as an agent for the Merchant and Stripe does not provide any goods or services to you.
Stripe or the Merchant will give you at least 14 days notice in writing of any changes to the terms of the drawing arrangements.
Stripe will keep information relating to your nominated account confidential in accordance with Stripe’s privacy policy, except where required for the purposes of conducting direct debits with your financial institution. Your personal information will be transferred by Stripe to the United States. If you do not want to provide your personal information to Stripe in connection with the Direct Debit Request, Stripe will not be able to debit your nominated account.
Where the due date is not a business day Stripe will draw from your nominated financial institution account on the next business day.
It is your responsibility to:
Ensure your nominated account can accept direct debits;
Ensure that there are sufficient clear funds available in the nominated account to meet each drawing on the due date;
Advise immediately if the nominated account is transferred or closed or your account details change;
Arrange a suitable payment method if Stripe or the Merchant cancels the drawing arrangements;
Ensure that all authorised signatories nominated on the financial institution account to be debited authorise the Direct Debit Request.
Subject to the terms and conditions of your nominated financial institution account and your agreement with the Merchant, you may alter the drawing arrangements. Such advice should be received by the Merchant at least 7 business days prior to the drawing date for any of the following:
Changing your nominated account number
Deferring a drawing
Altering a DDR schedule
Cancelling the drawings completely
If you require further information, please contact the Merchant. Alternatively, you can also contact your financial institution.
If you believe that there has been an error in debiting your account, you should notify the Merchant as soon as possible. The Merchant will notify you in writing of its determination and the amount of any adjustment that will be made to your nominated account (if any). Stripe will arrange for your financial institution to adjust your nominated account by the applicable amount (if any). Alternatively, you can also contact your financial institution.
The details of your drawing arrangements are contained in the above Direct Debit Request.
Stripe reserves the right to cancel the drawing arrangements if three consecutive drawings are dishonoured by your financial institution, and for the Merchant to arrange with you an alternative payment method. Please refer to the terms and conditions of your nominated financial institution account to see whether dishonour fees apply. The Merchant may charge additional dishonour fees in accordance with your agreement with the Merchant.
The service agreement is also provided in markdown format here:
By agreeing to the Direct Debit Request you authorise Stripe to arrange for funds to be debited from your nominated financial institution account (the “nominated account”). Stripe is acting as an agent for the Merchant and Stripe does not provide any goods or services to you.
Stripe or the Merchant will give you at least 14 days notice in writing of any changes to the terms of the drawing arrangements.
Stripe will keep information relating to your nominated account confidential in accordance with Stripe’s privacy policy, except where required for the purposes of conducting direct debits with your financial institution. Your personal information will be transferred by Stripe to the United States. If you do not want to provide your personal information to Stripe in connection with the Direct Debit Request, Stripe will not be able to debit your nominated account.
Where the due date is not a business day Stripe will draw from your nominated financial institution account on the next business day.
It is your responsibility to:
Ensure your nominated account can accept direct debits;
Ensure that there are sufficient clear funds available in the nominated account to meet each drawing on the due date;
Advise immediately if the nominated account is transferred or closed or your account details change;
Arrange a suitable payment method if Stripe or the Merchant cancels the drawing arrangements;
Ensure that all authorised signatories nominated on the financial institution account to be debited authorise the Direct Debit Request.
Subject to the terms and conditions of your nominated financial institution account and your agreement with the Merchant, you may alter the drawing arrangements. Such advice should be received by the Merchant at least 7 business days prior to the drawing date for any of the following:
Changing your nominated account number
Deferring a drawing
Altering a DDR schedule
Cancelling the drawings completely
If you require further information, please contact the Merchant.
Alternatively, you can also contact your financial institution.
If you believe that there has been an error in debiting your account, you should notify the Merchant as soon as possible. The Merchant will notify you in writing of its determination and the amount of any adjustment that will be made to your nominated account (if any). Stripe will arrange for your financial institution to adjust your nominated account by the applicable amount (if any). Alternatively, you can also contact your financial institution.
The details of your drawing arrangements are contained in the above Direct Debit Request.
Stripe reserves the right to cancel the drawing arrangements if three consecutive drawings are dishonoured by your financial institution, and for the Merchant to arrange with you an alternative payment method. Please refer to the terms and conditions of your nominated financial institution account to see whether dishonour fees apply. The Merchant may charge additional dishonour fees in accordance with your agreement with the Merchant.
